FAQ & Buyer Resources
Traceability, Compliance, and Support
Find answers to common questions about our products, traceability, certifications, compliance, technical resources, and buyer support. If you need further assistance, feel free to contact us at info@younisaroma.com or pgra@younisaroma.com.
Product Origin & Traceability
How can I verify the origin of your products?
Every batch is fully traceable from source to shipment. Each shipment is linked to a voucher
specimen, GPS records, and collector documentation. We provide full traceability reports and scientific authentication for every order.
Voucher Specimen System
What is a voucher specimen and why does it matter?
A voucher specimen is a pressed, preserved plant sample (leaves, stems, flowers) collected from the exact source tree. It serves as a permanent scientific
record for each batch, ensuring botanical authentication and full traceability.
Certifications & Compliance
What certifications do your products have?
All products are certified or in progress for Sedex 4-Pillar SMETA, ISO, REACH, ETI Base Code, Food Grade, Contaminant, Pesticide, IFRA, FairWild Certified, Full documentation is available for download or upon request.
Compliance Documentation
Can I access your compliance and regulatory documents?
Yes, we provide downloadable COA, GCMS, IFRA, and regulatory statements for all products. Documentation is audit-ready and meets international buyer requirements
Sustainability & Social Impact
How do you ensure sustainable and ethical sourcing?
We implement a 50% tree rest policy, direct benefit
sharing (50% of harvest value paid to collectors),
community education, and zero chemical inputs. 10% of profits are donated to Somali social projects.
Technical Product Information
Where can I find technical data for your products?
Technical specifications, COA, GCMS, IFRA, allergen, contaminant, and pesticide analysis are available for all products. Contact
info@younisaroma.com for batch-specific documents
Quality Assurance & Payment Terms
What are your quality control and payment terms?
All shipments undergo a 12–14 day QC/analysis period. Payment is due after verification. Standard payment terms are shipping upfront, balance after QC, with 30-day terms for select clients.
Order Process & Lead Times
How do I place an order and what are the lead times?
Orders can be placed via email. Minimum order quantities and lead times vary by product. Full details are provided in the product catalog or upon request.
Buyer Support
Who do I contact for technical support, documentation, or partnership inquiries?
Please contact info@younisaroma.com or
pgra@younisaroma.com. Our team will provide prompt assistance and full documentation as needed.
Educational Resources & Videos
Where can I learn more about your traceability and sustainability practices?
Visit our YouTube page for documentary updates and fieldwork insights:
https://www.youtube.com/@younisaroma840
https://www.youtube.com/@younisaroma840
View educational resources and videos
Contact us at pgra@younisaroma.com for full documentation, partnership opportunities, or to arrange a visit to our collection sites.
